Have questions? We’ve got answers!
Explore our Frequently Asked Questions to find quick and helpful information about bookings, payments, cancellations, tour packages, safety, and more. Whether you’re planning your first trip or a returning traveler, this section will help you navigate everything you need to know before and after booking with Atithi Explorer.
1. General Tour Information
Q: What destinations do you offer tours to?
A: Atithi Explorer specializes in North India tours, covering popular destinations like Delhi, Agra, Jaipur, Udaipur, Jodhpur, Jaisalmer, Pushkar, and other parts of Rajasthan.
Q: Can I customize my tour itinerary?
A: Yes, we offer fully customizable and tailor-made tours based on your preferences, travel dates, group size, and interests.
Q: What is the best time to travel to North India and Rajasthan?
A: The best time to visit is from October to March when the weather is pleasant and ideal for sightseeing.
2. Booking & Payments
Q: How do I book a tour with Atithi Explorer?
A: You can book directly through our website, contact us via WhatsApp, email, or call. Simply choose a package, fill in your details, and make a payment to confirm your booking.
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, bank transfers, UPI, PayPal, and international payment gateways.
Q: Do I need to pay the full amount at once?
A: No, you can secure your booking with a partial advance and pay the remaining balance closer to your tour date or on arrival, depending on the package.
3. Cancellation & Refund Policy
Q: What is your cancellation policy?
A: Cancellations made 15 days or more before the tour start date are eligible for a full or partial refund. Cancellations within 14 days may incur charges. Refer to our cancellation policy page for full details.
Q: How do I cancel or reschedule my booking?
A: You can contact our support team by email or phone to request a cancellation or reschedule. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within 7-10 business days after confirmation of cancellation.
4. Tour Package Inclusions
Q: What is included in your tour packages?
A: Our packages generally include accommodation, transportation, sightseeing with a guide, pick-up and drop-off, and driver charges. Please check individual packages for exact inclusions.
Q: Are meals included in the package?
A: Meals are included in some packages (usually breakfast). Full board can be arranged upon request.
Q: Are entrance tickets and guide charges included?
A: Entrance tickets and professional guide fees may or may not be included depending on the package. Details are provided in each itinerary.
5. Accommodation
Q: What kind of hotels do you provide?
A: We offer standard, deluxe, and luxury hotel options based on your budget. All properties are verified for quality, comfort, and location.
Q: Can I request a specific hotel or upgrade?
A: Yes, you can request specific hotels or upgrade your stay to luxury accommodations at an extra cost.
6. Transportation
Q: What kind of vehicles are used for tours?
A: We use air-conditioned, well-maintained cars, SUVs, and tempo travelers depending on your group size.
Q: Is the transport private or shared?
A: All our tours are private unless specified otherwise. You will have a dedicated vehicle and driver.
7. Guides & Language Support
Q: Will I have a tour guide during the trip?
A: Yes, local English-speaking guides are included in sightseeing tours. Multilingual guides are available on request.
Q: Can I hire a guide in my native language?
A: Yes, guides speaking French, Spanish, German, Italian, Russian, and other languages can be arranged on prior request.
8. Pick-up and Drop-off
Q: Do you offer airport or hotel pick-up and drop-off?
A: Yes, all our tours include complimentary pick-up and drop-off from the airport, railway station, or hotel.
9. Travel Documents & Visas
Q: Do I need a visa to travel to India?
A: Yes, foreign travelers need a valid Indian visa. We recommend applying for an e-Tourist Visa through the official government website.
Q: Will you help with visa arrangements?
A: While we do not process visas directly, we can guide you through the process and provide the necessary documentation for your application.
10. Safety & Travel Insurance
Q: Is travel insurance included?
A: Travel insurance is not included but highly recommended. You can purchase it separately in your home country.
Q: Is it safe to travel with Atithi Explorer?
A: Absolutely. We prioritize your safety and work only with licensed drivers, verified hotels, and experienced guides.
11. Discounts & Group Bookings
Q: Do you offer discounts for group bookings?
A: Yes, we offer special rates for families, large groups, and corporate bookings.
Q: Are there any offers for students or senior citizens?
A: Yes, we occasionally offer discounts for students and senior citizens. Contact us to check ongoing offers.
12. After Booking Support
Q: What happens after I book a tour?
Q: How do I register or login to my account?
A: You can register or log in via the “My Profile” section on our website.
Q: What should I pack for the tour?
A: We recommend carrying comfortable clothing, sunscreen, a hat, personal ID, and travel documents. A detailed list is available in your travel guide.
13. Website & Account Help
Q: How do I register or login to my account?
A: You can register or log in via the “My Profile” section on our website.
Q: I didn’t receive my booking confirmation. What should I do?
A: Check your spam/junk folder or contact us directly via phone/email. We’ll resend it right away.
Q: How do I reset my account password?
A: Click on “Forgot Password” on the login page and follow the instructions sent to your registered email.
Your Next Journey Starts with Us.
From Delhi’s bustle to Agra’s beauty and Rajasthan’s royalty — Your Dream Trip Starts Now.
Tired of one-size-fits-all tours? With Atithi Explorer, we craft journeys that reflect your travel style — whether it’s wandering the Mughal marvels of Agra, exploring Delhi’s energetic soul, or soaking in the regal magic of Jaipur and beyond.
All you have to do is dream. We’ll take care of the route, stays, guides, and magic.
